Terms and Conditions

All orders are accepted and goods supplied by us on the following terms and conditions:

1. Prices

All prices, whether quoted or given in our catalogues or prices lists are ex-works only, and are subject to alteration without notice.We reserve the right to invoice goods at the prices ruling at time of despatch from our premises.

2. V.A.T.

All prices are subject to V.A.T. Ruling at time of despatch.

3. Quantity Rates

Quantity prices only apply to orders for the specific quantity or more. Pack prices apply only to single or multiple packs. All small or broken pack quantities are charged at the higher rate applicable to small quantities.

4. Quotations and Invoices

Quotations are subject to confirmation at the time of the receipt of the order, and we reserve the right to amend any accidental errors/omissions on quotations or invoices. Whenever possible we will hold prices stated on quotations firm for a period of twenty eight days.

5. Delivery

No liability whatsoever can be accepted in cases of non-delivery or delayed delivery. Deliveries offered ‘ex-stock’ are subject to the goods being unsold at the date of the receipt of the customer’s order.

6. Responsibility

No condition is made or to be implied, nor is any warranty given or to be implied as to the life or wear of the goods supplied, or that they will be suitable for any particular purpose or for use under any specifications. Users are advised to test and examine goods and/or to exercise special care in cases where the use and/or storage of the goods involve danger to persons and/or property.

7. Sale of Poisons & Chemicals

The sale of listed poisons is restricted by the Pharmacy and Poisons Act (1933) and by the Poisons Rules. We supply poisons only to persons requiring them (a) for use or for resale in trade or business, or (b) for scientific education or research. For the purchase of these poisons written order on user’s official order form signed by the purchaser, stating his name, address, trade, business or profession and purposes for which the poison is required. We do not supply private individuals with chemicals.

8. Cancellations & Returns

Customers must contact Timstar within 30 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation will not be credited. Timstar reserves the right to charge the Customer a minimum of £15 to cover any collection and restocking costs it may incur as a result of a customer ordering error.* Customers must return all products unused and in their original boxes and packaging, including any manuals, software or accessories supplied with the products. Computer software and consumables (discs, cartridges, cassettes etc) can only be returned if the original packaging is unopened and any seals intact. Failure to follow these guidelines may invalidate any claim. Timstar cannot accept returns on certain products that are made to order, assembled prior to delivery or assembled and installed, unless they are faulty. *Collection charges for Chemicals ordered in error may be subject to a quote. Return Application form please click here.

9. Trade Descriptions Act 1968

All descriptions, illustrations etc. are intended to convey a general description of the goods offered. However, due to our policy to improve goods whenever possible, specifications are subject to alterations without notice, and we accept no responsibility for any loss caused by such alterations having been made, provided the product is of comparable quality.

10. Terms of Payment

Prices are strictly nett for prompt 30-day payment and no deduction can be allowed. Thereafter the Seller shall be entitled to recover interest on any unpaid amounts at 8% above the base rate of the Royal Bank of Scotland ruling at the date the purchase price is due. Goods remain the property of the Seller until payment in full is received. Either a remittance or two approved trade references and a Bankers’ reference should accompany orders from customers who have no previous account.

11. Carriage

Unless otherwise agreed and stated in writing in respect of individual transactions, the Company reserves the right to make a charge for carriage, irrespective of the mode of delivery, on orders to the value of £75 or under. When a carriage charge is made, it will be shown on the invoice. We reserve the right to change carriage charges without prior notice.

12. Damage and/or Loss in Transit

No responsibility is accepted for breakage or loss in transit when goods are forwarded by carriers. The carriers concerned and ourselves must be advised of all breakages in writing three days of the receipt of the goods and any packing material must be retained with the goods pending inspection by the carrier and/or ourselves. In the event of non-delivery both the carriers and ourselves must be notified in writing within fourteen days of date of advice or despatch. When consignments are forwarded by our own transport, no responsibility for breakage is accepted unless we are advised in writing within three days or receipt of goods.

13. Shortage or Errors

No claim can be entertained unless we are notified in writing within three days of receipt of goods.

14. Title to Goods

The goods remain the property of Timstar Laboratory Suppliers Ltd. until payment of the appropriate invoice has been received.

15. No Quibble Guarantee

If you are not satisfied in any way with the stock items you have received contact customer services on 01270 444671, alternatively e-mail [email protected] within 30 days of the invoice date. They will be happy to assist with the arrangements for the return, refund or credit as applicable, providing the items are in a re-saleable condition.